Support Analyst
Main Responsabilities:
· Monitorization of the critical user journeys of the team products
Requires:
· Be analytical - if an error occurs once it is an error, if it is repeated it is a problem that must be fully investigated;
· Hates routine work - Build software automation to eliminate manual repetitive tasks;
· Proactivity in validating logs and metrics to detect potential problems or strange patterns;
· Be curious and customer centric, resilient and willing to learn;
· Monitor production / non-production services within his/her team´s responsibilities;
· Engage with development team throughout the team´s product life cycle, ensuring product reliability;
· Experience in scripting languages (Python, Bash, Perl, Other) to automate daily or correction processes;
· Ability to understand different systems, their functionalities and where they fit into an ecosystem;
· Availability to perform on-call prevention.
Nice to Have:
- Knowledge of Microservices;
· Knowledge of technologies:
- Shell;
- AWS;
- ELK, Prometheus & Grafana;
- Knowledge of collaborative platforms (Jira, Confluence, GitLab);
- Good skills in English, both written and spoken.