Support Analyst

Porto, Lisboa, Remote, Hybrid


Ref. 2022/0832


Main Responsabilities:
· Monitorization of the critical user journeys of the team products

· Be analytical - if an error occurs once it is an error, if it is repeated it is a problem that must be fully investigated;

· Hates routine work - Build software automation to eliminate manual repetitive tasks;

· Proactivity in validating logs and metrics to detect potential problems or strange patterns;

· Be curious and customer centric, resilient and willing to learn;

· Monitor production / non-production services within his/her team´s responsibilities;

· Engage with development team throughout the team´s product life cycle, ensuring product reliability;

· Experience in scripting languages (Python, Bash, Perl, Other) to automate daily or correction processes;

· Ability to understand different systems, their functionalities and where they fit into an ecosystem;

· Availability to perform on-call prevention.

Nice to Have:
- Knowledge of Microservices;

· Knowledge of technologies:

- Shell;
- AWS;
- ELK, Prometheus & Grafana;
- Knowledge of collaborative platforms (Jira, Confluence, GitLab);
- Good skills in English, both written and spoken.

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