Senior Application Support

In this project you will be able to contact with one of the key players in banking in the EU and around the world. Thus, you will be part of a multicultural team that is spread across more than 50 countries and you will help develop solutions in one of these three areas: investments, business solutions or commercial/personal services.

We are looking for a Senior Application Support to work in this project in Lisbon.

Requirements:

• Knowledge of scripting languages, Network, Windows and Linux environments;
• 2+ years of experience with SQL (Sybase, Oracle or Microsoft);
  
• Business knowledge, Unix, and ITIL;
  
• Fluent in English.
  
  

Main responsibilities:

• Support the business in their IT needs and understand the business workflows and scenarios;
  
• Maintaining a proper coverage in their designated shift;
  
• Voluntarily picking up work and tasks as received over email, tickets or in person;
  
• Provide business, team members and other project/task partnering teams updates on the issue/task/project;
  
• Documenting and training other team members;
  
• Shadow other team members and seek to learn to improve day to day coverage of the platforms;
  
• Sharing knowledge within the team as well documenting the issues/incidents for better follow up;
  
• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented;
  
• Contribute towards better post-release checkouts;
  
• Understand the underlying issue and the associated patch fix/release and identify systemic issue;
  
• Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team.

We offer:

• Health insurance;
  
• A personalized training plan, with a budget to spend on the training and technical books you find necessary;
  
• Constant feedback so you can grow professionally;
  
• Remote onboarding process;
  
• Team events every semester so you can live new adventures;
  
• Culture of proximity and transparency. Your ideas and needs are heard and valued by us!