ServiceNow Architect

In this project you will be working in a multicultural environment and with global positioning. With a strong focus on the customer, you will be able to contact with different industries and services such as Cybersecurity, Application Development and Maintenance, Cloud, Data & Intelligence, among others, always working on end-to-end solutions.

We are looking for a ServiceNow Architect for a remote in Lisbon.

Requirements:

• A bachelor's degree in Computer Science, Information Systems, or the equivalent combination of education, experience, and training
  
• Proven experience in ServiceNow administration, configuration, and implementation.
  
•  Solid understanding of ITIL processes within ITSM frameworks.
  
•  Expertise in customizing ServiceNow modules like Incident, Change, Problem, and Service Request Management.
  
•  Proficiency in ServiceNow scripting languages (JavaScript, Glide scripting) and APIs.
  
•  Knowledge of ServiceNow ITOM, ITBM, or related modules (preferred).
  
•  Experience with ServiceNow performance tuning, troubleshooting, and upgrades.
  
•  Familiarity with integration protocols such as SOAP, REST, and MID Server.
  
•  Strong analytical and problem-solving skills with efficient solution delivery.
  
•  Excellent communication and collaboration abilities to engage technical teams and business users.
  
•  ServiceNow Certified System Administrator (CSA) or other relevant certifications wpuld be nice to have.
  
•  Experience with other Service Management Tools (SMT) beyond ServiceNow.
  
•  Exposure to automation tools and workflows within ServiceNow.

What we offer?

• Health insurance;
• A personalized training plan, with a budget to spend on the training and technical books you find necessary;
• Constant feedback so you can grow professionally;
• Remote onboarding process;
• Team events every semester so you can live new adventures;
• Exclusive discounts and offers from our partners;
• Culture of proximity and transparency. Your ideas and needs are heard and valued by us!