ServiceNow HRSD Administrator

Are you eager to be part of a multinational project in the field of information technology? Here you’ll have the opportunity to work as a consultant and collaborate with talented colleagues and clients across the globe. Join us in this project and start making a contribution to innovation in the industry!

We are looking for a ServiceNow HRSD Administrator to work in this project in Lisbon or Porto.

Responsibilities:

• As part of the HRSD project, we need an HRSD Admin (BA/TA) to support the impletation of the HRSD module in ServiceNow with our integrator;
  
• Configuration of HRSD modules (case management, KM, employee center, etc.);
  
• Create/manage HR services, cases, catalog items & topics;
  
• Manage workflows, biz rules, notifications, email templates;
  
• Update HR templates/forms (no heavy development);
  
• Maintain HR taxonomy;
  
• Manage permissions;
  
• Handle HR user support;
  
• Analyze/resolve HR procurement incidents;
  
• Join client/editor releases;
  
• Coordinate with the tech team for fixes;
  
• Create/update user/admin docs;
  
• Monitor platform quality (SLA, KPI);
  
• Support governance & budget preparation;
  
• Assist in new HRSD mods/features;
  
• Participate in UAT;
  
• Communicate with HR, IT & stakeholders;
  
• Maintain reports/dashboards for key metrics.

Requirements

• ServiceNow System Administration and HRSD configuration (mandatory);
  
• Experience with ITIL V3/V4;
  
• More than 5 years of experience  in SNOW HRSD;
  
• Experience with request gathering, testing & mentoring;
  
• Experience with troubleshoot workflows;

What you can expect from us:

• Health insurance;
  
• A personalized training plan, with a budget to spend on the training and technical books you find necessary;
  
• Constant feedback so you can grow professionally;
  
• Remote onboarding process;
  
• Team events every semester so you can live new adventures;
  
• Exclusive discounts and offers from our partners;
  
• Culture of proximity and transparency. Your ideas and needs are heard and valued by us!