Application Support

This project is part of the business investment banking and financial services area, that currently has its technological hub in Portugal and is working on the development of innovative solutions and support for all operations related to the business.

We are looking for an Application Support to work in this project in Lisbon or Porto (Hybrid).

Responsibilities:

• Coordinate changes and technical operations;
• Maintain instructions and application architecture documentation;
• Configure and monitor application alerts.
• Standardise, automate and industrialise application operations, maintain service levels, mitigate incidents, support continuous improvement and apply application best.

Requirements:

• More than 3 years of experience as an Application Support Engineer; 
• Experience providing L2 and L3 support in line with ITIL best practices;
• Good knowledge of Windows and Linux operating systems;
• Understanding of virtualised environments, including servers and API gateways;
• Good knowledge of ticketing systems such as Jira or ServiceNow;
• Good knowledge of scripting languages such as PowerShell or Bash;
• Good knowledge of networking concepts, including DHCP, firewalls, routing and proxies;
• Web-based client/server applications, with a good level of knowledge;
  
• Fluent in English. 

The benefits of being part of our team:

• A personalised training plan, with a dedicated budget to help you continue developing your skills;
• Health insurance, including mental health coverage;
• Team events every semester, internal giveaways, and opportunities to enjoy great moments with your colleagues;
• Regular feedback and ongoing support to help you grow throughout your career;
• Additional perks, such as birthday gifts, baby kits, an employee referral programme, and exclusive discounts with our partners.