Application Support Engineer

We are looking for a Application Support Engineer to work in this project in Porto (Hybrid).

Requirements:

Minimum 3 years of experience in similar roles;
Good knowledge on both Linux and Windows environments and systems administration;
Experience with BMC/Control-M or other industrial scheduler;
Good knowledge of scripting languages (Shell, Python and/or PowerShell);
Experience with JBoss, TomCat, Apache or IIS;
Experience with databases (Oracle, Sybase, SQL Server and/or MySQL) and basic SQL knowledge;
Experience with Infrastructure backups;
Experience with monitoring tools (ideally Zabbix or Grafana);
Knowledge of LDAP, Firewall, Reverse proxy, Active Directory and Kerberos;
Knowledge on container-based infrastructure;
Basic networking knowledge;
Fluency in English;

Responsibilities:

Effectively manage and solve production incidents;
Follow-up and coordinate changes and technical operations (electrical shutdown, servers mode, etc.);
Participate in change management (applications and infrastructure), which involves collaborating with different teams such as development, sysadmin, DBA and networking;
Keep documentation up to date: document the components and operations of the applications (architecture, procedures, supervision need);
Manage backup data and ensure regular restoring tests;
Monitor applications and infrastructure in an effective way, compliant with the established SLA for all business lines;
Control load capacity for the applications;
Participate on the system of on-call and off-hours interventions;
Contribute consistently to the continuous automation and improvement of existing procedures;
Work closely with the development teams on defining the architecture of new applications, according to the infrastructure standards.

What can you expect from us?

Health insurance;
A personalized training plan, with a budget to spend on the training and technical books you find necessary;
Constant feedback so you can grow professionally;
Remote onboarding process;
Team events every semester so you can live new adventures;
Exclusive discounts and offers from our partners;
Culture of proximity and transparency. Your ideas and needs are heard and valued by us!