Application / Operations Support

This project is part of the business investment banking and financial services area, that currently has its technological hub in Portugal and is working on the development of innovative solutions and support for all operations related to the business.

We are looking for an Application / Operations Support to work in this project in Lisbon or Porto (Hybrid).

Responsibilities:

• Coordinate changes and technical operations, including electrical shutdowns and server moves;
• Draft and maintain instructions;
• Document application components and software and technical architectures, and configure and monitor application alerts;
• Explore applications and support their standardization, automation, industrialization and documentation;
• Ensure critical applications meet service levels, mitigate incidents and changes, and apply application best practices to support continuous improvement and good governance.

Requirements:

• Experience providing L2 and L3 support in line with ITIL best practices;
• Good knowledge of Windows and Linux operating systems;
• Understanding of virtualized environments, servers and API gateways;
• Good knowledge of ticketing systems such as Jira or ServiceNow;
• PowerShell/Bash scripting: good knowledge;
• Good knowledge of networking concepts, including DHCP, firewalls, routing and proxies;
• Good knowledge of web-based client/server applications.

The perks of being part of Dellent:

• Training tailored to your goals, with an individual budget to invest in your professional development;
• Health insurance that includes mental health coverage;
• Team events, internal giveaways, and plenty of opportunities to connect with your colleagues;
• Ongoing support and regular feedback;
• Additional benefits, such as birthday gifts, baby kits, an internal referral programme, and exclusive offers from our partners.