Application Production Support

In this project you will be able to contact with one of the key players in banking in the EU and around the world. Thus, you will be part of a multicultural team that is spread across more than 50 countries and you will help develop solutions in one of these three areas: investments, business solutions or commercial/personal services.

We are looking for an Application Production Support to work in this project in Lisbon.

Requirements:

• 5+ years of experience in a similar position;
• Previous experience with ITIL, troubleshooting incidents, Linux Red Hat, Jenkins, and Oracle Exadata;
• Experience with CFT, Autosys, Dynatrace, Cloud and ETL tools, such as: IBM Data Stage;
• Fluent in English.
  
  

Main Activities:

• Monitoring the application status;
• Monitoring the infrastructure server resources;
• Replying and taking in charge the incoming phone calls or ITSM support/incident tickets;
• Tracking all the incoming requests on the ticketing system;
• Updating the progress of the execution of all tasks in the ticketing tools;
• Assessing the priority of the incoming requests involving the key people who might be helpful define it;
• Performing the analysis, planning all technical tasks required and executing them;
• Defining tactical solutions to resume processes as quick as possible;
• Contributing to find out the incident root cause;
• Engaging the proper escalation path for all situations;
• Adopting the global and departmental guidelines, IT best practices and IT Security recommendations;
• Guaranteeing the on-call availability during the required time windows or at the weekend for extraordinary activities;
• Acting as the first point of contact for all tasks/enquiry related to production;
• Managing the communication with internal end-users and external clients for the topics in-scope.

We offer:

• Health insurance;
  
• A personalized training plan, with a budget to spend on the training and technical books you find necessary;
  
• Constant feedback so you can grow professionally;
  
• Remote onboarding process;
  
• Team events every semester so you can live new adventures;
  
• Culture of proximity and transparency. Your ideas and needs are heard and valued by us!