ServiceNow Business Analyst

Are you eager to be part of a multinational project in the field of information technology? Here you’ll have the opportunity to work as a consultant and collaborate with talented colleagues and clients across the globe. Join us in this project and start making a contribution to innovation in the industry!

We are looking for a ServiceNow Business Analyst to work in this project in Lisbon or Porto.

Requirements:

• 5+ years of experience with ITSM Service Now as a Business Analyst;
  
• Previous experience with "Employee Center" - Internal User Portal;
  
• Experience with CMDB, Service Request, Catalog, UX/UI and Change/Incident/Request
  
• Fluent in English.
  
  

Key Responsibilities:

• Facilitate workshops to harmonize functional needs to accommodate other ITSM tools, such as CMDB, Discovery, Sailpoint, AD, etc.;
  
• Identify interdependencies with the CSM tool;
  
• Specify and implement the needs expressed by different entities to transform them into ServiceNow solutions;
• Redesign the internal service request portal presented to employees.
  
  

What you can expect from us:

• Health insurance;
  
• A personalized training plan, with a budget to spend on the training and technical books you find necessary;
  
• Constant feedback so you can grow professionally;
  
• Remote onboarding process;
  
• Team events every semester so you can live new adventures;
  
• Exclusive discounts and offers from our partners;
  
• Culture of proximity and transparency. Your ideas and needs are heard and valued by us!