Customer Success Manager

Being part of a team whose mission is to transform the way software development is done, sounds like something you'd like to be a part of? In this project you will be able to do that in a relaxed, dynamic and multicultural team, with presence in different countries.

We are looking for a Customer Success Manager for a project in Lisbon area for a Maternity Leave Cover until Dec'25, but can be extended.

Requirements:

• 3+ years in client-facing roles with a strong focus on customer satisfaction and relationship building;
  
• Experience in Customer Success, Technical Account Management, Solution Consulting, or similar technical client-facing roles in software;
  
• Experience supporting SMB or mid-market SaaS customers, understanding their growth drivers;
  
• Solid understanding of Enterprise IT fundamentals and software implementation challenges;
  
• Proven ability to engage technical stakeholders and navigate IT processes to ensure customer success;
  
• Demonstrated ability to influence internal and external teams to achieve customer outcomes;
  
• Fluent in English language.

What we offer?

• Health insurance;
• A personalized training plan, with a budget to spend on the training and technical books you find necessary;
• Constant feedback so you can grow professionally;
• Remote onboarding process;
• Team events every semester so you can live new adventures;
• Culture of proximity and transparency. Your ideas and needs are heard and valued by us!