Continuous Service Improvement Manager

In this project you will be working in a multicultural environment and with global positioning. With a strong focus on the customer, you will be able to contact with different industries and services such as Cybersecurity, Application Development and Maintenance, Cloud, Data & Intelligence, among others, always working on end-to-end solutions.

We are looking for a Continuous Service Improvement Manager for an hybrid project in Lisbon.

Required Skills & Experience:

•  Proven experience (5+ years) in IT Service Management, Service Delivery, or Operational Excellence roles.
  
•  Strong understanding of ITIL v4 principles, particularly the Continual Improvement model.
  
•  Demonstrated success managing improvement programs or transformation initiatives across complex organizations.
  
•  Excellent analytical, facilitation, and stakeholder management skills.
• Strong communication skills, able to influence at all organizational levels.
  
• Experience with KPI/SLA performance analysis, process mapping, and root cause analysis tools.

Others:

•  This role requires strong proficiency in English, both written and spoken, as it involves frequent interaction with international stakeholders.
  
•  Candidates must also be citizens of a European Union member state.

Desirable:

•  ITIL v4 Managing Professional or equivalent certification.
  
• Experience with continuous improvement methodologies.
  
•  SAFe Experience and/or certification.
  
•  Familiarity with ITSM tools.
  
•  Background in managing multi-vendor or global service delivery environments.

What we offer?

• Health insurance;
• A personalized training plan, with a budget to spend on the training and technical books you find necessary;
• Constant feedback so you can grow professionally;
• Remote onboarding process;
• Team events every semester so you can live new adventures;
• Exclusive discounts and offers from our partners;
• Culture of proximity and transparency. Your ideas and needs are heard and valued by us!