Application Support Analyst

This project is part of the business investment banking and financial services area, and currently has its technological hub in Porto and is working on the development of innovative solutions and support for all operations related to the business.

We are looking for a Application Support Analyst to work in this project in Porto (Hybrid).

Requirements:

• Proven experience in Customer Support roles, namely L1;
• Knowledge/experience working with JIRA;
• Less than 3 years of professional experience;
  
• Passion for methodology & framework implementations as well as process improvement;
• Excellent debugging and problem-solving capability, efficient multi-tasking in a fast-paced, constantly evolving environment;
• A customer-centric spirit: empathy and ownership of customer issues;
• Strong interpersonal, relationship, management, and communication skills;
• Proficiency in English (>B2).

Nice-to-have:

• Experience with SQL;
• Experience with log analysis;
• Knowledge of French;
• Understanding in object-oriented languages;
• Familiarity with basic ITIL;
• Familiarity with basic Financial concepts.

What can you expect from us?

• Health insurance;
  
• A personalized training plan, with a budget to spend on the training and technical books you find necessary;
  
• Constant feedback so you can grow professionally;
  
• Remote onboarding process;
  
• Team events every semester so you can live new adventures;
  
• Culture of proximity and transparency. Your ideas and needs are heard and valued by us!