Service delivery management

In this project you’ll contact with the European stock market area. Despite its development center being located in Porto and all administrative support in Lisbon, you will be part of a multicultural team that is spread across several European cities.

We are seeking a Service delivery management to join our team in Porto (hybrid model)

Key activities:

• Manage vulnerabilities reports on a weekly basis, providing specific views depending on requests;
• Identify any vulnerabilities gaps according to the risks defined by Security teams and lead proactively some remediation plans with the technical teams;
• Manage the vulnerabilities actions plan, providing a specific view on Kpi, ETA and progress;
• Answer questions and execute operational tasks related to compliance requirements following the defined ETAs;
• Define, create and provide the reports and dashboard with SLAs delivered on all the Infrastructure scope (Infra, Security, EUS) to the companies / activities;
• Prepare regular and ad-hoc reports on progress, financial status, risks and issues;
• Create/Update/Support reports and dashboards with their SLAs for all the Infrastructure scope (DB, System, Network, Security, EUS);
• Support those presentations on a monthly basis if required.

Required skills:

• Background in IT domain mandatory;
• Infrastructure (Linux, Windows, AWS) and vulnerabilities;
• Experience on delivery/reporting in a challenged and multi-projects environment;
• Strong interpersonal skills excellent oral and written skills with and ability to work in client-facing projects;
• Flexibility and ability to work in environments with changing priorities Data analysis skills;
• English language: fluent;
• Excel, PowerBI, Power Point, JIRA.

We offer:

• Integration in a dynamic, experienced and friendly team;
  
• Technical, behavioral and linguistics training opportunities;
  
• Career development.